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Want Hardworking, Loyal Employees? Ask Them to Grade YOU!
Retain top techs by sincerely and humbly asking your staff how you can improve. Use an anonymous employee evaluation of manager form and then LISTEN!
Sep 1
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HomeFrontSuccess
and
Steve Toburen
August 2026
Use Job Paperwork to Get Ecstatic 5-Star Reviews!
Learn the non-creepy secret to personalizing your home service customers’ experience. Use boring job notes to get more 5-star reviews!
Aug 25
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HomeFrontSuccess
and
Steve Toburen
1
Are "Surprise" Bad Reviews Killing Your Business? Try This.
Stop bad reviews before they hit the internet! Use our Immediate Quality Check system and post job follow up call script ideas to protect your business…
Aug 18
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HomeFrontSuccess
and
Steve Toburen
How to Implement My #1 Rule: NEVER "Surprise" Me!
Stop getting sandbagged by your techs! A daily dispatch form lets you learn about and resolve customers' complaints before they "go public".
Aug 11
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HomeFrontSuccess
and
Steve Toburen
STOP Playing the Waiting Game: Gently ‘Encourage’ Marginal Employees to Move On
Prevent mediocre techs from draining your profits. Discover how to deal with low performing employees while developing a team of rockstars!
Aug 4
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HomeFrontSuccess
and
Steve Toburen
1
July 2026
Cure This “Business Cancer”, Tech Cell Phone Addiction
Don’t allow your techs to text away your 5-star reviews! Learn how to implement a rock-solid home service staff cell phone policy and protect your…
Jul 28
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HomeFrontSuccess
and
Steve Toburen
Got More Time Than Money for Marketing?
Stop waiting for the phone to ring! Discover a killer door-to-door script for residential service companies. Then learn how a simple free gift can fill…
Jul 21
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HomeFrontSuccess
and
Steve Toburen
1
Low Stress Scaling: Hire Part-Time Employees!
Struggling with overhead? Discover why hiring part time service technicians might be the smartest, low-risk staffing move for your home service…
Jul 14
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HomeFrontSuccess
and
Steve Toburen
1
Why You Need to Ban the Phrase "No Problem"
Upgrade your team's communication with simple customer service scripts for technicians. Swap "No problem" for "My pleasure" to easily boost 5-star…
Jul 7
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HomeFrontSuccess
and
Steve Toburen
June 2026
The "What and Why": Turning Everyday Techs into Trust-Building Machines
Stop your techs from acting like secret agents! Discover how a quick in-home demonstration builds trust, earns 5-star reviews, and creates loyal…
Jun 30
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HomeFrontSuccess
and
Steve Toburen
Add “Employee Accountability” to Dramatically Increase Profits AND Morale!
Stop letting missing tools and other doodads eat your profits! Discover the simple employee accountability system that slashed my equipment loss by 90…
Jun 26
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HomeFrontSuccess
and
Steve Toburen
Don’t Let “No-Show Homeowners” Steal Your Profits!
Stop losing money to no-show clients! Learn how to use effective appointment reminders and the "Illusion of Control" to keep your techs busy and…
Jun 19
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HomeFrontSuccess
and
Steve Toburen
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