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Are "Surprise" Bad Reviews Killing Your Business? Try This.
Stop bad reviews before they hit the internet! Use our Immediate Quality Check system and post job follow up call script ideas to protect your business…
Aug 18
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HomeFrontSuccess
and
Steve Toburen
How to Implement My #1 Rule: NEVER "Surprise" Me!
Stop getting sandbagged by your techs! A daily dispatch form lets you learn about and resolve customers' complaints before they "go public".
Aug 11
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HomeFrontSuccess
and
Steve Toburen
STOP Playing the Waiting Game: Gently ‘Encourage’ Marginal Employees to Move On
Prevent mediocre techs from draining your profits. Discover how to deal with low performing employees while developing a team of rockstars!
Aug 4
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HomeFrontSuccess
and
Steve Toburen
1
July 2026
Cure This “Business Cancer”, Tech Cell Phone Addiction
Don’t allow your techs to text away your 5-star reviews! Learn how to implement a rock-solid home service staff cell phone policy and protect your…
Jul 28
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HomeFrontSuccess
and
Steve Toburen
Got More Time Than Money for Marketing?
Stop waiting for the phone to ring! Discover a killer door-to-door script for residential service companies. Then learn how a simple free gift can fill…
Jul 21
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HomeFrontSuccess
and
Steve Toburen
1
Low Stress Scaling: Hire Part-Time Employees!
Struggling with overhead? Discover why hiring part time service technicians might be the smartest, low-risk staffing move for your home service…
Jul 14
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HomeFrontSuccess
and
Steve Toburen
1
Why You Need to Ban the Phrase "No Problem"
Upgrade your team's communication with simple customer service scripts for technicians. Swap "No problem" for "My pleasure" to easily boost 5-star…
Jul 7
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HomeFrontSuccess
and
Steve Toburen
June 2026
The "What and Why": Turning Everyday Techs into Trust-Building Machines
Stop your techs from acting like secret agents! Discover how a quick in-home demonstration builds trust, earns 5-star reviews, and creates loyal…
Jun 30
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HomeFrontSuccess
and
Steve Toburen
Add “Employee Accountability” to Dramatically Increase Profits AND Morale!
Stop letting missing tools and other doodads eat your profits! Discover the simple employee accountability system that slashed my equipment loss by 90…
Jun 26
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HomeFrontSuccess
and
Steve Toburen
Don’t Let “No-Show Homeowners” Steal Your Profits!
Stop losing money to no-show clients! Learn how to use effective appointment reminders and the "Illusion of Control" to keep your techs busy and…
Jun 19
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HomeFrontSuccess
and
Steve Toburen
Stop Fearing Rejection (and Start Booking Predictable Route Work)
Tired of property managers blowing you off? Learn how to use a little cheeky humor to bypass the dreaded smoke screen objection and land maintenance…
Jun 12
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HomeFrontSuccess
and
Steve Toburen
The “How and Why” of Employee Business Cards
Want to turn jittery homeowners into raving fans? Discover how ID badges and employee business cards give your techs instant, 5-star credibility.
Jun 5
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HomeFrontSuccess
and
Steve Toburen
1
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