Challenge Your New “Very Best People” From Day One (Part II)
Most new hires decide whether to stay or quit in the first two weeks. Use these simple actions to engage, train, and lock in great techs fast.
KickStart: Implement your 10 day Fast Track Training system in 3 stages: 1) Create paperwork, 2) add accountability, and 3) reward completion.
Sure, I know. You and your newly hired tech are all lovey-dovey in an extended honeymoon phase with each of you vowing to work together forever! I’ve been there- done that! 🙄
However, I recently shared that a new employee will subconsciously decide if they’re going to build a career with you OR quickly bail out… in THEIR FIRST TWO WEEKS WITH YOU!
WARNING! Even worse? When someone “mentally quits” on you but sticks around being a disengaged Debbie Downer for several months (or years!) till they finally give their notice! 😯
All the above means you must “romance” new hires to subtly convince them your residential services company is “Career Worthy”! No, I’m not talking champagne 🍾🥂 and flowers 💐💐 here! Instead…
Remember that the Very Best People (the exact ones you want to hire!) need to feel challenged, useful and productive right from Day One!
However, even the best new worker needs someone to show them the ropes. I recommend you assign a personal mentor to each new hire to train and support them.
Let’s review how to do this with my structured 10-day Fast Track Training (FTT) system…
1. Break Down Each Task into Simple Procedures
2. Write Out Every Procedure with a Detailed Step-by-Step Outline
3. Decide What MUST Be Learned on Their First Day. (Not too much.) Put these sheets in their Day One Folder.
4. Create a One-Page “Skills Review” Test for Each of These 10 Days. Give their FTT mentor a copy. (Click HERE for the details on these four points.)
Are you ready to rock and roll with your Fast Track Training system? GREAT! So now it is time to get down in the trenches when your new hire walks in on their first day…
A. Go All In and Actually Do It!
After your new tech’s emotional Welcome Aboard introduction to your company… their FTT mentor grabs:
Their Day One folder
The Day One Skills Review
The Day One FTT Procedures
Now your FTT mentor and new tech will work side-by-side, teaching only what’s assigned for that day. This focus prevents overwhelming your trainee. 👌
💡 ProTIP: We used to try and keep it secret from homeowners that we were using their home to train a newby! But then I decided, why not flip a negative into a positive?
So, after introductions our FTT mentor would orient the homeowner this about himself and his trainee, “Mrs. Smith, I’m our company trainer and today I’ll be using your home to show Charlie here the perfect way to do the job. You’re welcome to tag along…”
B. Make this Accountability IMMEDIATE
Here’s the fun part. During a new tech’s pre-hire orientation, you explain that at the end of their first day they will take their Day One test.
If they score 100%? (Your VBP hires should totally ace each test!)
👉 Their mentor gets a $20.00 cash bonus paid right then and there!
Nothing creates Positive Peer Pressure faster. Trainers become invested and will make sure the new hire stays focused. Folks, this FTT system works!
C. Celebrate Finishing All 10 Skills Reviews!🪇🎊🎉🎈🪅
When your new VBP tech completes their first ten days? (And aces their ten FTT Skills Reviews?)
You call a quick company meeting, hand your new tech two crisp $100.00 bills—in front of everyone—and your entire team breaks into spontaneous applause! 👏👏👏
Trust me… this new tech will never forget that moment. (Heck, I’m getting all excited just reliving these good times in my home services company!)
Steve’s TAKEAWAY: This Fast Track Training program works—if you do! It builds confidence, accelerates learning, and gives your new hires a sense of pride during those crucial first two weeks.
NOTE: By the way, this FTT concept works just as well for office staff, salespeople, shop employees, etc.
Try it, tweak it, and then watch your team level up fast! Even better, your new employee turnover rate fall dramatically! 💐🎉🎊🎈
Let me know how it goes—seriously. 😎
 | A guest post by
|